Return Policy

4. Return Policy

Our Return Policy is designed to be fair and transparent. If you wish to return an item, it must be in its original, unused condition, including all original packaging, tags, and documentation. Items that have been used, damaged by the customer, or altered in any way will not be eligible for return.

To start a return, please submit a request through your account dashboard or by contacting our support team. You will be responsible for the shipping costs associated with returning the item, unless the return is due to our error (e.g., you received an incorrect or faulty item). We recommend using a trackable shipping service to ensure the item reaches us safely.

Once we receive your return, we will inspect the item and inform you of the status of your return request. If the return is accepted, we will either provide a store credit, an exchange, or a refund depending on your preference and the specific circumstances. We reserve the right to refuse returns that do not meet our quality standards. Please ensure you inspect your items immediately upon delivery to report any issues promptly.